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IT Service Desk

  • Location: Des Moines, Iowa, 50392
  • Salary: 21.33
  • Job Type:Contract

Posted 11 days ago

Terrific Contract Opportunity!

Position:  IT Service Desk
Location: Remote
Term: 6 Months Contract

Day-to-Day Responsibilities:

  • Log, diagnose and resolve intermediate to advanced computer-related calls
  • May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software
  • May be required to move 50-60 pounds as a physical requirement of this position
  • May be required to provide on call support

Is this a good fit? (Requirements):

  • 4 to 6 years related work experience required
  • Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required
  • Must be detail oriented and have strong communication, customer service, analytical and problem solving skills
  • Ability to maintain confidentiality is essential

Must Haves:

  • Call Center experience – phone experience, this excludes candidates who have worked in a walk up service or ticket response to customers and calling them back
  • Needs to have experience taking multiple calls daily with the ability to mult-task
  • Proven technical depth and experience – able to articulate their experience during the interview process
  • Exceptional Customer Service Delivery skills
  • Availability to work evening shifts as scheduled

Desired Skills:

  • High school diploma or equivalent required; computer related designation or certification preferred
  • Technology degree (2 year or 4 year) with a career path in mind 

If this sounds like the perfect fit,Apply Today!