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IT Onboarding Specialist

Posted 7 days ago

 

Role: IT Onboarding Specialist

Location: Portland, OR

Type: Contract


Responsibilities:

  • You’ll serve as frontline support for end user on- and off-boarding.
  • Account creation/removal
  • Hardware/software configuration and shipping facilitation of employee-assigned computers
  • Facilitation of new hire IT onboarding presentations and working sessions
  • Basic hardware and software support for incredibly seasoned to novice users and everything in between
  • Learn, document, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase quality and efficiency
  • Coordinate with stakeholders to support on- and off-boarding processes
  • Create detailed and impactful documentation and training materials for your peers and our end users

Requirements:

  • Technical expertise on OSX, iOS, Chrome OS, and Android operating systems
  • Working knowledge of Jira Service Desk, or similar ticketing system
  • Entry-level networking knowledge and troubleshooting ability
  • Strong attention to detail and strict adherence to compliance standards
  • An adaptable, continuous learner, leveraging a growth mindset
  • Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
  • Demonstrable troubleshooting methodologies and root cause analysis
  • Able to move and setup hardware and peripherals
  • Excellent communication and time management skills
  • Experience working with service and procurement vendors

Nice to haves:

  • Remote-first support experience