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IT Help Desk Lead

  • Location: Naperville, Illinois, 60563
  • Salary: 31.47
  • Job Type:Contract

Posted 6 months ago

Terrific Opportunity!
Title: Helpdesk Specialist 
Location: Naperville, IL 60563
Term: 8 Months Contract

  • Provides superior onsite and remote IT support for Company's senior leadership team
  • Maintains high level of customer focus during all interactions
  • Ensures IT support processes and procedures are adhered to and departmental objectives are met
  • Identifies, researches, and resolves technical and non-technical issues or questions from internal and external customers
  • Monitors workloads and status to ensure documentation is thorough and relevant
  • Ensures IT customer service standards are met and communicates high-visibility issues to immediate supervisor
  • Builds strong relationships with team members and Company's leadership team
  • Works continuously to identify areas of improvement
  • Handles complex troubleshooting and system issues
  • Conducts root cause analysis to reduce downtime and eliminate recurring issues
  • Evaluates and tests Windows updates and application patches
  • Evaluates, reviews, and recommends next-generation technology
  • Maintains proper communications with customers, providing frequent status updates and next steps

Is this a good fit? (Requirements):
  • 5 years of Help Desk or technical support service experience or equivalent combination of education and experience required, including proficiency in supporting Win 7 and 8 operating systems
  • Familiarity with Apple operating systems a plus
  • Ability to interact with colleagues at all levels of Company's senior leadership team
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong telephone support and keen understanding of enterprise technology: PCs, mobile devices, telephony, networking, client/server, and enterprise applications (OS, productivity tools, video conferencing, Lync) 
  • Ability to handle stress and act with sense of urgency Aptitude and interest in learn new technologies
  • Ability to work as part of a team and share knowledge Ability to meet or exceed Performance Competencies
  • Willing and able to work on-call rotation and travel as required (up to 50% travel)
  • Bachelor's degree from an accredited college or university preferred

If this sounds like the perfect fit, Apply Today!