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IT Instructional Designer/Trainer

  • Location: Atlanta, 30308
  • Job Type:Contract

Posted 22 days ago

Position: IT Instructional Designer/Trainer
Location: Atlanta, GA 30308
Term: 8 months
Day-to-Day Responsibilities:
  • Adhere to the priorities, objectives, and guidance of Team Leader and IT management.
  • Utilizes the department’s style guide and branding in developing training content, assists in updating style guide as needed.
  • Participate in IT Projects to design and develop learning materials, including with the department’s 3rd party contractors.
  • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience.
  • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets.
  • Proactively and effectively communicate with Team Leader and IT management.
  • Creating engaging learning activities and compelling course content.
  • Working with subject matter experts and identifying target audience’s training needs.
  • Developing training content to meet instructional goals/objectives.
  • Create practical examples that learners can apply within their use of IT application/system in their work environment.
  • Applying tested instructional design theories, practice and methods.
  • Measure/test user knowledge retention and transfer.
  • Apply tested instructional design theories, practice and methods.
  • Create supporting material/media. (audio, video, simulations, role plays, games etc.)
  • Collect and maintain training data to support department key performance indicators.
  • Conduct training courses, customer webinars, on-site customer training, and user group sessions.
  • Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training.
  • Remain knowledgeable about the department’s IT applications and business strategies as related to training materials and courses.
  • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences.
  • Provide user training support with IT product launches and go-lives.
  • Assists in tracking, managing, and reviewing training content developed by the department’s 3rd party contractors.
  • Travel to the department’s business locations (within State of Georgia) to conduct training.
  • Ability to maintain professionalism and order within the classroom to complete course objectives.
  • Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.
Is this a good fit? (Requirements):
  • 6 years’ of experience with course design and development
  • 6 years’ of experience/ skills with Visual design and ability to storyboard.
  • 6 years’ of experience in developing and instructing in the development of web based training.
  • 6 years’ of experience with Microsoft Office.
  • 4 years’ of experience with Web based course delivery tools such as Captivate, Camtasia, and Lectora.
  • 4 years’ of experience in IT technical training and train-the-trainer training.
  • 4 years’ of experience in developing role based end user training materials for IT applications/systems.
  • 1 year of experience maintaining courses within Learning Management System.
  • 6 years’ of experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
Even better if you have:
  • Learning Management System work experience.
  • Developing content for workforce teaching and instruction.
  • Familiarity with ITIL or ServiceNow.
  • Ability and flexibility to travel frequently within State of Georgia.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

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