Back to Job Search

IT Help/Service Desk Specialist

Posted 9 days ago

Looking for a long term contract opportunity working in the Minneapolis area?   For this role, you will be responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness.  Will provide 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Will monitor tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource.

For this role, you will apply business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support. You will also use our helpdesk tracking software and manage follow-ups and hand-offs on behalf of the user.  You will provide technical support, including deploying, configuring and maintaining desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in incident management tracking systems, following up with end users to ensure the issue has been resolved. You will also maintain and provide updates to computer hardware and storage to be compliant with company policy.

This is 12 month contract to start!   Please apply so we can discuss this new opportunity with you in more detail.