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IT Delivery Director- Salesforce

Posted 29 days ago

This is a contract-hire position.  The position will be remote to start but will be expected to come into the office in fall timeframe, when the office reopens. 

Our client's Enterprise Business Applications group is seeking an energetic and experienced delivery leader for the successful execution of business application projects in a fast-paced and highly cross-functional environment. Seeking an experienced Salesforce CPQ & Billing IT Delivery Director with strong experience in Salesforce CPQ, billing and platform related technologies. This role is responsible for providing overall architecture, strategies and techniques for the CPQ and billing product solutions. Will work closely with Business (Sales Ops and Finance), System Integrators to ensure product solutions support business needs, follow strong architectural principles and serve as a technical & thought leader for CPQ and Billing solutions at NCR. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. Candidate should have a strong understanding of CPQ and billing processes & operations as they apply to subscriptions, perpetual, order orchestration, provisioning & activation, revenue recognition, invoice generation, taxation, and payment processing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/optimize CPQ & Billing configurations


Key Responsibilities:

  • Solution design, development and implementation of Opportunity to Cash solutions using Salesforce CPQ and billing
  • Hands-on prototyping and proof-of-concepts for CPQ, billing and platform solutions
  • Lead a Salesforce development team that delivers solutions that meet business requirements
  • Be recognized as a technical & functional specialist in CPQ and Billing
  • Optimization of solutions through an understanding of business needs and technology capabilities
  • Oversight of multiple system integrators & vendors involved with Salesforce configuration and development work
  • Participate in the development of architectures, strategies, and policies around data governance; including master data management, metadata management, data quality and data profiling
  • Communicate and work effectively with cross functional teams including business teams (Sales Ops and Finance), product teams, other global IT Apps teams, consultants & vendors
  • Collaborate with Salesforce technical team to ensure our Salesforce development teams follow best practices when architecting, programming or documenting solutions.


Required Qualifications:

  • Bachelor's degree required in Computer Science, MIS, or in a related field
  • 10+ years Information Technology Delivery
  • 5+ years as a Senior Manager or Director within a Global IT organization
  • 3 + years of Experience in architecting and designing Salesforce CPQ and Billing solutions
  • 3 + years of Experience in designing and developing solutions on Salesforce Lightning Platform
  • Experience implementing at least one large scale full cycle Salesforce CPQ and billing solutions
  • Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
  • Experience with quote document generation and integration with DocuSign
  • Passion for big challenges and ability to work through ambiguity
  • Demonstrated ability to creatively problem solve both quantitatively and qualitatively
  • Passion for digital transformation, and the technology industry
  • Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
  • 3 + years Program Management experience
  • Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Ability to translate needs into a compelling story that represents the value/impact
  • Excellent leadership, communication, written, presentation and interpersonal skills


Preferred Qualifications:

  • 10+ years of experience in IT and 2+ years focusing on HighTech, Manufacturing, Professional Services
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Platform Developer Certifications
  • Salesforce Certified Application and/or System Architect
  • Salesforce Certified CPQ Specialist
  • MBA