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IT Client Support

Posted about 2 months ago

An IT Client Support Technician provides professional support for end users of personal computers and their associated networks, hardware, software or peripherals, and troubleshoots, diagnoses and resolves complex operating offers.

  • Installs and configures software or hardware updates or patches.
  • Evaluates and resolves network connectivity or communication systems issues.
  • Develops and maintains documentation related to workstations and/or applications.
  • Ensures workstations are compliant with organization policies and security standards.
     

Requirements:
Two years of personal computer technical experience, including the ability to perform basic PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment
• CompTIA A+, OR Microsoft Certified Desktop Support Technician certification (any cert would be accepted)


Preferred Knowledge, Skills And Abilities:
• Proven knowledge and skills for Active Directory, Microsoft Office 365, Antivirus, Virtual Desktops, Web-based Application and Services, macOS X and Apple devices troubleshooting, SaaS connectivity and troubleshooting
• Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional)
• Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions
• Documentation skills and knowledge of software necessary to maintain and communicate knowledge base articles
• Able to interact effectively with end users to determine hardware and/or software issues
• Able to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described above


5 month contract
Office is currently working a Hybrid schedule
Potential for permanent position with Education company. 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.