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IT Account Manager, Supply Chain

Posted 13 days ago

Global Supply Chain company is hiring an IT Account Manager who has experience managing production support activities of the supply chain IT solution for large customers.  All customers will be external Fortune 1000 companies who are leveraging the supply chain offerings, products and services, from this large 3PL (3rd Party Logistics) provider.  As the IT Account Manager / Application Launch Manager, you will manage the application support efforts for multiple large clients.

On-call rotation every 6th week. This is a 12 months+ contract with a good possibility of converting to FTE.  This position is 100% remote, but there is a high preference that candidates live within a 100 mile radius of DFW, as there may be occasional (once per quarter) team meetings to attend in Fort Worth.


As the IT Account Manager / Application Launch Manager, you will lead application support / production support efforts, including for both transportation management and distribution management technologies. In addition, you will have direct responsibility for various high-visibility accounts.  Additional functions include:  

  • Develop account management and production support methodologies/templates for the team and train personnel regarding execution of standards.
  • Provide IT account management support to various Automotive, Aerospace, and Industrial accounts.
  • Ability to work in SQL and troubleshoot as well as perform light configuration within the database
  • Account management includes: single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer.
  • Provide 24 x 7 on-call production support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365.
  • Provide IT oversight/audit (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams.
  • Ten (10) years or more in account management or related experience required
  • Three (3) years of Production Support for applications using SQL to diagnose and troubleshoot and issues.
  • Five (5) years or more logistics or supply chain preferred
  • Two (2) years or more supervisory preferred
  • Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, internal customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions.
  • Strong documentation skills as it relates to business requirements and scope definition.
  • Ability to manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization.
  • Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities.
  • Must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence.
  • Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, or finance or a high school diploma with equivalent experience in any of the disciplines listed herein.
  • Ability to manage multiple projects and/or change requests concurrently.
  • Aerospace Industry
  • Industrial Industry
  • Distribution Management technologies
  • Ability to manage multiple projects and/or change requests concurrently is preferred.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.