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Investment Operations Manager

  • Location: Atlanta, Georgia, 30309
  • Salary: 38.0
  • Job Type:Contract

Posted 6 days ago

Terrific Contract Opportunity!

Position: Investment Operations Manager

Location: Atlanta Georgia 30309

Term: 6 months

Day-to-Day Responsibilities:

  • Participate/lead pre and post production calls.
  • Provide support in addressing client questions, fulfilling standing requests, and executing ad hoc requests for clients (i.e. monthly/quarterly client reports, monthly/quarterly consultant update questionnaires, compliance requests, audit requests, changes to guidelines, etc.).
  • Resolve service related problems or questions and provide documentation as required.
  • Review and analyze production metrics to recognize potential issues before they arise and provide solutions for problems/issues.
  • Identify opportunities and provide recommendations resulting from the analysis of data collected on client queries and request.
  • Ensure client SLAs are performed accurately, timely and efficiently; ensuring teams meet critical deadlines.
  • Establish strong working relationship with Operational teams, RMs, and Distribution.
  • Resolve service related problems or questions and provide documentation as required.
  • Maintain partnerships with stakeholders and BAU clients.
  • Thoroughly examine current processes, identify ways to incorporate increased efficiencies and the promotion of automated solutions, and execute the efficiencies in a structured manner.
  • Assist Project Management team as needed with managing and/or implementing projects, owning projects through the entire project lifecycle, maintaining project schedules and plans, monitoring overall progress of the project, and identifying and managing project issues and risks.
  • Offshore support management.

Is this a good fit? (Requirements):

  • 4+ years of financial services and/or investment management experience.
  • 3+ years of Investment Operations experience.
  • Acquisition and system implementation experience.
  • Mindful of the global nature and downstream impact of our business when conducting day to day activities while meeting strict SLA deadlines.
  • Have implemented opportunities to improve the working environment and team processes.
  • Process, assimilate, and analyze metrics data into meaningful management and reporting information.
  • Can solve problems related to role with minimal oversight or guidance from others.
  • Takes initiative rather than waiting for others to act or request action.

Even better if you have:

  • 2+ year of client services experience

If this sounds like the perfect fit, apply today!