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Instructional Designer

  • Location: Plano, TX, 75024
  • Job Type:Contract

Posted 23 days ago

 Terrific 6+ months contract in Plano, TX for an Instructional Designer. Will work with all levels of Service Operations and TFS team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction.  Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).
Job Responsibilities:
  • Update Simulation Tool using Articulate Storyline 360.
  • Develop and maintain training curriculum for assigned lines of business/functions.  Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
  • Development of measurement tools and strategies to assess the effectiveness of training.
  • Utilization of training technology to drive the efficiency of training solutions.
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
  • Management of the impact of change on the training curriculum.
  • 4-Year College Degree (BA or BS)
  • 2-5+ years of Instructional Design experience, but prefer more senior with 5-10+ years of experience
  • Experience in the E-Learning space.
  • E-Learning Authoring Tools (Articulate Storyline 360, Captivate, Camtasia, HTML, Flash etc.) experience.
o Must Have Articulate Storyline! Everything else a plus.
o Must be able to provide samples – link, portfolio, etc.
  • Must have experience using either ADDIE or Agile development protocol.
  • Must be familiar using Bloom’s taxonomy when creating Learning Objectives.
  • Must show the ability to defend development decisions by correlating them to program goals and/or learning objectives.
  • Desktop Publishing experience.
Preferred Skills:
  • Financial Services industry experience HIGHLY preferred
  • Training Assessment and Evaluation
  • LMS/LCMS experience
If this is a good fit, Apply now!