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Instructional Designer

  • Location: Plano, TX, 75024
  • Job Type:Contract

Posted 16 days ago

Terrific 6+ month contract opportunity (with strong chance for extension) in Plano, TX for an Instructional Designer.  Will work with all levels of Service Operations and team members to develop and maintain training solutions that drive customer service team member performance, compliance, and customer satisfaction.  Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.). 

Will be required to provide samples – link, portfolio, etc. for consideration. Work sample for e-learning and ILT is a MUST - Word Docs/ PowerPoint would work.

Will begin working remotely but will be back onsite by June/July 2021.  Must be able to hit the ground running!

Responsibilities:
•    Update Simulation Tool using Articulate Storyline 360.
•    Develop and maintain training curriculum for assigned lines of business/functions.  Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
•    Development of measurement tools and strategies to assess the effectiveness of training.
•    Utilization of training technology to drive the efficiency of training solutions. 
•    Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
•    Management of the impact of change on the training curriculum. 
•    Participate in business projects and supports large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members.  

Requirements:
•    Bachelor’s degree
•    5+ years of Instructional Design experience, but prefer more senior with 5-10+ years of experience
•    Must have strong Articulate Storyline 360 experience.  Other E-Learning Authoring Tools are a plus: Captivate, Camtasia, HTML, Flash, etc.
•    Exp with Video editing products
•    Experience designing & developing training content
•    Must have experience using either ADDIE or Agile development protocol
•    Must be familiar using Bloom’s taxonomy when creating Learning Objectives
•    Prefer Training Assessment and Evaluation
•    Prefer LMS/LCMS experience
•    Strongly prefer Financial Services industry experience 
•    Desktop Publishing experience
•    Excellent verbal and written communication skills