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Infrastructure Engineer - Remote

Posted about 1 month ago

Our client is a part of a leading global healthcare company through the delivery of pharmaceuticals and healthcare products. Their commitment is to strengthen the patient healthcare journey with the patient in mind. If you want to be part of a team that creates access for efficiency and reliability for health, apply today.

Position: Infrastructure Engineer III

Location: Remote

Term: 6 Months C2H, Jefferson City, MO

Individuals in the Infrastructure Engineering role are responsible for executing the strategy set by architecture. They are responsible for designing, building, testing, implementing, maintaining and optimizing the infrastructure and operations (Infrastructure), in accordance with security policies and guidelines. Infrastructure Engineers typically spans: server platforms, middleware infrastructure, networking, client technology and storage systems. Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support. Some individuals in this role design and build the systems operating environment to meet business requirements. They monitor and optimize the performance of operating systems and applications such as Web, Messaging and Collaboration, Unix, Windows, and LAN/WAN. They are also responsible for the design and implementation of the network, telecommunications, desktop and mobility systems. They diagnose system failures and take corrective action in order to ensure continuity of operations. Members in this role need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals coordinate and work on multiple cross-functional initiatives/work groups and projects as a team leader or advisor. They will develop and build highly complex systems that may have system-wide impact, integrate across the organization, and involves multiple technical environments and disciplines and complex infrastructure solutions.

  • Participates in short- and long-term planning efforts with stakeholders and IT groups.
  • Provides project cost/time estimates.
  • Identifies and communicates how IT infrastructure solutions can support the achievement of short- and long-range business goals.
  • Supports the prioritization of requirements and helps match resources with requirements.
  • Works with analysts, architecture, and stakeholders to understand business needs.
  • Leads the evaluation of technical requirements for projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
  • Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
  • Identifies requirements gaps or issues.
  • Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.
  • Ensures proper communication/review of requirements and integration for impacted areas.
  • Ensures designs comply with organizations standards.
  • Determines requirements impact on existing architecture, work processes and systems.
  • Evaluates technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements.
  • Determines technical requirements impact on existing architecture, work processes, systems, and ongoing support.
  • Explains to non-SMEs how the proposed solution will support their requirements.
  • Assists in the business process redesign and documentation as needed for new technology.
  • Leads the Architecture, design, development and test of technical solutions or infrastructure solutions to meet business requirements and functional specifications.
  • Ensures that tests evaluate all possible impacts on the current infrastructure.
  • Escalates problems as needed.
  • Coordinates and leads the build and deployment and review of new, modified or enhanced infrastructure components or services.
  • Ensures all support documentation knowledge transfer to production support.
  • Verifies the functionality of components and services and ensures deployment meets client's expectations.
  • May perform routine maintenance tasks.
  • Establishes requirements, methods and procedures for routine maintenance.
  • Ensures performance meets the present and future needs of the business.
  • Forecasts utilization patterns and identifies modifications or upgrades.
  • Recommends changes/enhancements for improved systems availability, reliability and performance.
  • Develops and maintains metrics around the system and institutes a process for continuous improvement.
  • Conducts reviews periodically with users and vendors.
  • Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.
  • Creates a plan to evolve the system to reduce cost and improve system dynamics.
  • Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.
  • Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.
  • Provides guidance to other team members.
  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any current or similar future problems.
  • Plans and performs structural changes when necessary.
  • Reviews checklists and scripts and updates as needed.
  • Leads the development of contingency plans including reliable backup and restore procedures.
  • Identifies business continuity/disaster recovery risks and mitigation plans.
  • Assists in the development of disaster recovery plans with service providers and network carriers.
  • Supports and establishes systems environment standards.
  • Works with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
  • Develops SLAs or OLAs.
  • Works with vendors to resolve problems and develop infrastructure solutions.
  • May provide information for negotiation efforts for contracts with external vendors or individuals.
  • Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
  • Assists in the creation of documentation policies and guidelines.
  • Proofreads documents for accuracy.
  • Ensures documentation is developed and maintained.
  • Provides technical leadership, coaching/mentoring to team members.
  • Recommends training programs targeting specific areas of improvement.
  • Evaluates future technologies and makes recommendations.
  • Reviews vendor proposals for new infrastructure solutions.

Behaviors/Functional experience:

  • 7+ years of experience in deploying, maintaining, and troubleshooting complex applications at an enterprise-scale
  • 5-10 years of relevant experience in an Engineering & IT lead role
  • Ability to converse with application owners, architects, performance testers to collect requirements, pinpoint application performance bottlenecks via the monitoring & observability tools, and deliver enterprise-scale solutions
  • Drive operational efficiencies, process change, and improvements in a challenging environment while maintaining good working relationships and overcoming resistance to change
  • Ability to work across teams/time-zones that manages and supports an extensive infrastructure, cross-organizational projects with virtual teams composed of associates, contractors, and vendor resources
  • Provide strong leadership that utilizes clear and concise written and verbal communication to an audience that can vary from C-level execs to individual contributors in support teams
  • Demonstrate comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify and implement best practices
  • Experience working with diverse stakeholders, including operations, application developers, SMEs and performance testing in a consultative manner
  • Ability to work under pressure while managing tight deadlines or unexpected changes in expectations or requirements
  • Strong knowledge of systems, networks, hardware, and software from an automation & monitoring standpoint.
 
  • Must have hands-on experience of at least 2+ years in three of six tools categories: Monitoring, Application Performance Management, Real user monitoring, infrastructure monitoring, network performance, and fault management, and log aggregation/analysis tools to be considered
  • 5+ years monitoring and troubleshooting experience with APM tools (e.g., New Relic, AppDynamics, DynaTrace, Splunk, Aternity, SolarWinds, or comparable platforms)
  • 2+ years working ELK, Splunk, New Relic (or alternative log analysis/analytics tools)
  • 2+ years experience with synthetic monitoring tools (ideally New Relic, Pingdom, or other synthetic monitoring tools)
  • 2+ years experience working with ServiceNow incident, problem, and change modules along with integration with enterprise management tool(s)
  • Knowledge of and experience with monitoring via API, WMI, SNMP, SSH, and other programming languages and/or protocols
  • Experience with Agile delivery utilizing modern cloud-based software tools and approaches (Git, CI/CD, JIRA, automated testing)
  • Experience with Puppet, Puppet Bolt, or other orchestration tools
  • Big Data / AIOPS experience is a strong plus to drive and support incident intelligence and observability
  • Experience managing, tuning, and maintaining the right balance of alerting that enables/maintain our observability strategy while eliminating non-actionable issues

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.