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IT Support Associate

  • Location: City of Mediapolis, 50392
  • Job Type:Contract

Posted about 2 months ago

Position: IT Support Associate
Location: Des Moines, IA 50392
Term: 6 months
Day-to-Day Responsibilities:
  • Assist with production implementation and support of new and existing technologies.
  • Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
  • Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
  • Learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
  • Independently research complex solutions in a fast-paced environment.
  • Communicate technical concepts to business stakeholders as well as business objectives to technical teams across the organization.
  • Train and educate users as well as initiate preventative technical measures when appropriate.
  • May be required to provide on call support.
  • Occasional domestic travel will be required, including overnight stays.
  • Here are some the tools and technologies they may utilize in this role:
o Windows OS
o Microsoft Office
o Laptop/Desktop/iPad
o Mobile devices - iOS/Android/Windows
o Citrix Receiver/XenDesktop/XenApp
o Cisco Networking LAN/WAN/Wireless
o Company’s proprietary software
  • Comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Is this a good fit? (Requirements):
  • Associate's or bachelor's degree (in a computer science, technology, engineering, or math-related field).
  • 1 to 3 years of work experience or equivalent experience.
  • Proven experience as an IT professional.
  • Basic planning, organizational, problem-solving, analytical, decision-making and communication skills.
  • Proficiency with database applications, knowledge of mainframe, distributed and/or web programming language.
  • Able to maintain a high degree of accuracy and confidentiality.
  • Desire and ability to learn new technology and continuously grow.
  • Ability to work on cross-functional teams and collaborate with both IT and non-IT partners.
  • Able to move 30 pounds as a physical requirement.
Even better if you have:
  • Basic knowledge of insurance and financial services products.
  • Basic leadership skills.
  • Excellent time management skills.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.