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Infrastructure Engineer

  • Location: Des Moines, 50392
  • Salary: 42.0
  • Job Type:Contract

Posted 19 days ago

Long term contract Opportunity!

Position:  Infrastructure Engineer
Location: Des Moines, IA 50392
Term: 6 Months Contract


Day-to-Day Responsibilities:
 
  • Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages
  • This will include direct interaction with business partners to identify, research, document, design solutions and resolve issues
  • Responsible for learning and providing contributions by understanding technical functionality, usability, design, security and operation of supported systems
  • Independently research complex solutions in a fast-paced environment
  • Must be able to move 30 pounds as a physical requirement of the position
  • May be required to provide on call support; occasional domestic travel will be required, including overnight stays
  • Will work closely with business partners on issues related to our Advisor Web site
  • Working closely with Advisors requires excellent communication, analytical, and problem solving skills
  • Maintaining high levels of customer service by answering business partners calls/requests
  • Tech aptitude is good but more about organization, communication and customer service
  • Assist with our pc refresh project at a later date to help plan and coordinate the pc upgrades with the business partners and technicians performing the upgrades

Is this a good fit? (Requirements):
 
  • Bachelor's degree with a preference in a science, technology, engineering, or math related field or equivalent work experience
  • Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience
  • Must have basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
  • Must be able to maintain accuracy and confidentiality
  • Possess strong problem-solving and big-picture/conceptual skills
  • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change

If this sounds like the perfect fit,Apply Today!

 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.