Position: Information Security Engineer (Remote)
Location: Houston, TX 77060 - Remote
Term: 6 months
Responsible for implementation and administration of network security hardware and software, enforcing network security policies and compliance requirements.
Contribute to documentation and adhere to SLA targets and requirements.
Hands-on troubleshooting, interfacing with clients and associates as needed to resolve complex cases, maintaining, and patching managed security platforms.
Specific installation tasks could include:
o Physically install and connect firewalls and other security appliances.
o Install latest vendor-approved stable OS on appliances.
o Create virtual firewalls with appropriate configurations and policies.
o Configure remote access VPN functionality.
o Configure site-to-site VPN functionality.
o Configure firewall interfaces, network configurations, access control lists and policies, routing, remote access (VPN) and next-generation firewall feature sets implementing best practices.
o Integrate firewall with FortiManager, FortiAnalyzer, FortiAuthenticator and other Fortinet products.
o Integrate firewall with Palo Alto Panorama/ Prisma, Global Protect and other Palo Alto products.
o Configure high availability.
o Configure SIEM Integration.
o Advanced troubleshooting on the full range of Fortinet and Palo Alto products.
o Collection, analysis and change recommendations of configuration information.
o Collection and analysis of customer network information.
o Collection and initial analysis of packet trace information.
o Recommend corrective actions based on analysis.
o Provide customer education where needed due to gaps in networking, product knowledge.
o Consultation of technical documentation, bulletins, and release notes for known problems.
o Reproduction of customer environments on lab equipment.
o Follow up on technical cases including proper escalation and management of the case.
o Manage customer communications and expectations until the closure of each case.
Is this a good fit? (Requirements):
Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.
Fortinet NSE4 and higher certifications.
Palo Alto certification.
Expertise and experience with the Palo Alto suite of products.
Broader security certifications.
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
Strong troubleshooting and problem-solving skills.
Extensive working knowledge of Windows, UNIX, or Linux.
Previous Managed Security Service (MSS) experience, supporting security products.
Strong English skills both written and verbal.