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Implementation Lead REMOTE

  • Location: Roswell, Georgia, 30005
  • Salary: 75000.0
  • Job Type:Permanent

Posted 11 days ago

WORK FROM ANYWHERE!  Privately held IT organization seeking an Implementation/Launch Lead for their product team.  This Lead will work closely with external clients during the onboarding phase of the sales delivery life-cycle.   You will serve as an advocate for the  clients in what they need from an integration perspective.  You'll run the business requirements discovery sessions, document the user journeys, etc.. then translate that to a technical specialist to do the heavy technical lifting.

Responsibilities include:

  • Kickoff Meeting Prep and configuration review meetings
  • Gap Analysis transition to engineering
  • Launch Supporting Configurations
  • Help in leading Data migration processes
  • Handle transition of engineering deliverables from PO and configure to client’s needs
  • Obtain client acceptance of configured solution and transition to support teams
  • Address cause of any client rejections with configuration & support team

Ideal candidate has a mix of the following:

  • 3-6 years of experience in Sales Support or Implementation Management + Project Management experience
  • Knowledge around scripting languages, specifically SQL
  • Knowledge of AWS operations and management and/or SaaS delivery knowledge
  • Excellent written and oral communication skills
  • Excellent problem solving and troubleshooting abilities
  • Passion for leading others through challenges and reaching solutions
  • Customer service & client facing skills
  • Sales Engineer experience

This is a 100% remote and permanent position with a fantastic IT organization that shares a passion for fostering a positive culture of growth and collaboration.  Excellent benefits, robust PTO, and more!