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Implementation Engineer

Posted 18 days ago



Technical Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.




  • Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Products and Services.
  • Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
  • Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
  • Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
  • Responsible for service and device provisioning.
  • Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
  • Partner with Engineering to help design and test solutions to problems and bugs.


    Background and Qualifications:

  • Bachelor's degree
  • 3+ years working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
  • Experience with Fortigate/Fortinet
  • Demonstrated ability to understand complex network designs.
  • Adept at working under pressure in a high stress environment.
  • Strong analytical skill and attention to detail
  • Excellent organizational and interpersonal skills
  • Strong written and verbal communication skills
  • Quick learner with self-initiative and pride in end results
  • Superb work ethic and commitment to customer satisfaction.
  • Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.



  • Scripting – C, Shell or others
  • Fortigate, Fortinet certifications

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.