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HR Operations Specialist

  • Location: Lincoln, Rhode Island, 02865
  • Job Type:Contract

Posted 10 days ago

Opportunity in Highly Demanded Healthcare Field!

Position: 
HR Operations Specialist
Location:  Lincoln RI 02865
Term: 6 months (05/25/2021 to 11/30/2021)

Day-to-Day Responsibilities:
  • Respond to leave of absence inquiries regarding quarantine protocol due to the coronavirus (COVID-19).
  • Open leave cases for colleagues who must be placed in quarantine based on the established quarantine protocols.
  • Utilize the CVS Health myLeave Absence Management platform to initiate and respond to leave of absence requests for personal leaves, health leaves and quarantine cases.
  • Communicating to colleagues, HR team members as well as managers / supervisors and other key stakeholders either verbally and / or in writing.

Is this a good fit? (Requirements):

  • 1+ years of call center experience and/or customer service experience.
  • Human Resource experience is preferred but not required. Basic knowledge of leave of absence and FMLA is a plus.
  • Excellent communication skills, including a strong command of the English language and the ability to clearly articulate details over the telephone.
  • Ability to function in a high volume, production oriented, time sensitive environment.
  • Ability to work with a high degree of accuracy and attention to detail.
  • Excellent written, verbal and listening skills to reflect a friendly, positive disposition.
  • Demonstrated ability to maintain information in the strictest of confidence.
  • Ensure the delivery of meaningful, high-quality, timely service to our customers.
  • Ensure customer information is processed efficiently, accurately, and thoroughly
  • Proficiency with Microsoft Office Products.
  • Strong customer service skills exhibiting a courteous telephone etiquette, patience, and professionalism.
  • Ability to provide empathetic services to our customers.
  • Regular and timely attendance is an essential function of the job.
If this looks like a perfect fit, apply today!