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Housing Navigator

  • Location: houston, Texas, 77006
  • Job Type:Permanent

Posted 22 days ago

JOB SUMMARY

The Housing Navigator position is responsible for assessment of homeless individuals and families referred to the Rapid Rehousing Program (RRH) to match them to the appropriate housing intervention. The Housing Navigator will screen clients using an assessment workflow through the Homeless Management Information System (HMIS) and will accompany clients from the housing referral through the lease-up process. The Housing Navigator will also collaborate with landlords and community partners. The successful candidate will work independently at times and as part of a team at other times; it will also meet regularly with system partners to ensure assigned RRH clients secure housing within applicable program policies, regulations and timelines.


ESSENTIAL JOB DUTIES

  • Screens homeless persons for housing eligibility using the Coordinated Access assessment tool. Provides client referral to the appropriate housing intervention and potential housing sites. Pulls housing referral from HMIS and begins the next step process to enrollment. Assists individuals that are homeless in gathering all documents necessary to complete a housing program enrollment. Accompanies clients to all housing appointments and serves as clients’ primary advocate during the housing search and selection process and prior to transfer to the housing case manager;
  • Transfers all required homeless and housing documentation to the housing case manager. Ensures all data is collected and entered accurately and in a timely manner into HMIS;
  • Attends Housing Assessor, Navigator, HMIS and other applicable trainings, as assigned, in order to fully utilize the Coordinated Access system accurately and implement the navigation portion of the program effectively;
  • Provides feed-back to Management Staff and Coordinated Access Workgroup regarding Policies and Procedures of the Coordinated Access system;
  • Participates in case conferences as needed;
  • Other duties as directed
 

MINIMUM EDUCATION REQUIREMENTS

  • Bachelor’s degree with 2+ years related experience (will consider high school diploma with some college and 5+ years related experience), or graduate degree with 1-year related experience.
 

MINIMUM SKILLS AND EXPERIENCE REQUIREMENTS

  • Experience interacting in person and by telephone and email with people in need of assistance.
  • Flexible and effective team player, able to adapt to changes and a busy workplace environment.
  • Experience working with a data base(s) such as HMIS.
  • Knowledge of housing resources and ability to work with landlords and in diverse communities.
  • Excellent organizational skills and an ability to self-motivate.
  • Excellent written/verbal communication and people skills.
  • Intermediate experience in MS Office: Word, Excel, Outlook, and using internet.
  • Ability to work under pressure, address multiple priorities and meet deadlines.
  • Ability to identify key issues in problem solving and implement effective and creative solutions.
  • Displays resourcefulness and ability to get job done.
  • Displays tenacity and thoroughness, with the ability to deal with a variety of situations.
  • Bilingual in Spanish/English, written and verbal preferred.


OTHER REQUIREMENTS & ACKNOWLEDGEMENTS:

  • Adhere to Texas Family Code {261.101}, Reporting Suspected Child Abuse and Neglect:

I understand that as an employee of Catholic Charities, including but not limited to St. Michael’s Home for Children and St. Jerome Emiliani Homes for Children, I am a mandated reporter of child abuse and neglect as defined by law in the Texas Family Code (261.101). As a mandated reporter I am required by law to report any and all reasonable suspicions or knowledge of child abuse, neglect, or child sexual abuse to proper authorities. I am required to follow all agency policies and procedures related to the reporting of abuse and neglect, and immediately reporting such events to the Texas Abuse Hotline (1-800-252-5400), my Director or Vice President, and the Catholic Charities Director of Quality & Compliance.

  • I understand and support the agency is a trauma-informed system of care and am committed to providing quality, trauma-informed treatment supportive services as per program guidelines, training and services.
  • I have reliable transportation, a valid Texas driver’s license and a valid vehicle insurance
  • I understand the position requires frequent driving in personal vehicle and/or Agency vehicle to include freeways and highways to satellite offices, job fairs, and offsite meetings and events, throughout the 10 counties Catholic Charities serves from Galveston to Richmond and surrounding towns as needed.
  • I understand I must be able to work on a flexible schedule as needed to meet work, program and project deadlines.
 

CONTACTS

  • Requires contact by telephone, written communication, and face-to-face contact with other staff, clients, landlords, and community partners.

 

EQUIPMENT USED

  • Desktop computer, laptop computer, telephone, calculator, fax machine, camera and/or copier.

 

WORKING CONDITIONS

  • Work is carried out in the community and in a controlled, agreeable environment as generally represented by normal office conditions. Driving is required to complete such tasks as: meeting with clients and/or landlords, assessing prospective housing solutions, emergency purchase of supplies, and attending meetings.

 

PHYSICAL REQUIREMENTS

  • Ability to lift twenty pounds; stooping, climbing, and bending are required.

 

MENTAL AND APTITUDE REQUIREMENTS

  • Job requires strong customer service, analytical, conceptual, problem-solving and decision-making skills.