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Hospital Operator

  • Location: San Francisco, California, 94115
  • Job Type:Contract

Posted 14 days ago

  • Function: Telecom
  • Job Ref: 186736
Terrific Contract Opportunity!
 
Position: Hospital Operator
Location: San Francisco CA 94115
Term: 2 Months Contract (17-Aug-2020 - 12-Oct-2020)
 
Day-to-Day Responsibilities:
  • Answer and extent all incoming calls in polite, helpful and professional manner.
  • Provides patient information on room location and telephone number and extends calls to patient rooms or appropriate nursing station.
  • Provides caller assistance with regard to location and telephone number for company Campus and Medical Center numbers.
  • Provides local and long distance call placement for in-house staff.
  • Connects callers to appropriate external operators.
  • Answer emergent telephone lines (acute MI, needlestick, code phones, etc.).
  • Receive patient calls after support clinics are closed.
  • Triage patient calls for support clinics and page corresponding clinicians as required.
  • Execute escalation processes for the above support.
  • Provides Paging and Paging Information.
  • Answers to in-house page requests.
  • Provides on call services on a 24/7 basis for over 65 specialties for both inpatient and outpatient.
  • Performs alphanumeric paging for ACUTE MI calls.
  • Responds to the emergency situations according to protocol. These would include Bomb Threats, and disaster declarations.
  • Maintains current listing of physicians, which includes department information, physician information including telephone and pager numbers through data entry into the AMCOM database as well as other custom applications.
  • Maintains accurate logs for incident reports and trouble logs as required.
  • Submits data entry corrections via custom applications to the data system administrator or evening shift to insure correct and current information is contained in the operator database.
  • Special projects assigned by the Supervisor or Manager that are within the incumbent’s classification.
  • Performed by the Evening and Night Personnel: Serves as primary data entry staff to extract and input data into several custom applications.
  • Provides updates to database for resident rotations.
  • Performs changes to existing information as noted by Operator Staff or Management.
  • Input on-call information as soon as it is supplied by the Medical Center and Campus Departments. This will include rotation information and timely notification of missing call information to supervisor staff.
Required Qualifications:
  • Excellent command of the English language
  • Good customer service
  • Prior experience in a communication position – i.e. switchboard, Comm Tech, PBX Operator strongly preferred
  • Knowledge of Medical Terminology
  • Work experience with a “windows application” on PC
  • Willingness to learn
  • Second language skill may be used in the work environment
  • Ability to communicate with a diverse population
  • There can be emergent/emergencies that requires coordination with internal resource.
 
If this sounds like the perfect fit, Apply Today!