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Helpdesk Support

  • Location: San Antonio, 78245
  • Job Type:Contract

Posted 4 days ago

Grow your career as a Helpdesk Support with an innovative global bank in San Antonio, TX. Long-term contract with excellent growth potential. Will start working remotely until offices reopen, then will be required to be onsite 2-3 days per week.
 
Responsibilities:
  • Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.
  • The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of clients and other service desk projects.
  • A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
  • Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console.
  • Support the organization globally working in a dedicated team of Service Desk Support Analysts. Must be willing to learn quickly and understand the environment being supported.
  • Will be part of a team and is expected to support approximately 19000+ users with over 25000 desktops, plus laptop and mobile devices.
 
Qualifications:
  • 1+ year of Helpdesk experience.
  • MS Office experience.
  • VDI support.
  • Win 10 experience.
  • Good understanding of TCP/IP/DHCP/DNS Networks.
  • Experience with Active Directory.
 
About our client
 
Our client stands as one of the worlds most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.