Come work for this premier North American petroleum refining, lubricants and logistics company that's marked by superior financial performance and sustainable, profitable growth.
Position: IT Helpdesk Support
Location: Tulsa, OK 74107
Term: 7 Months
Job Responsibilities:
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Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.
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Provides Tier 1 support primarily, and as needed and assigned Tier 2 support
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Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
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Receives and coordinates, as needed, all levels of technical questions from users
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Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
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Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
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Installs software, hardware, and peripheral components
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Creates packages for quick install of all applications
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Maintains desktop hardware and peripherals inventory within the asset management system
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Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
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Maintains physical security and logical security accounts for assigned systems
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Monitors and resolves entry-level issues relating to systems, network, and security
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Performs entry-level remedial actions to correct problems
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Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
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Relocates technical equipment to and from an assigned location
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Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Is it a good fit? (requirements):
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A minimum of a High School Diploma or equivalent is required.
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A minimum of two years of related work experience is required.
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Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
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Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations.
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Excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
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Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.