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Helpdesk Support

  • Location: Tulsa, Oklahoma, 74107
  • Job Type:Contract

Posted about 1 month ago

Come work for this premier North American petroleum refining, lubricants and logistics company that's marked by superior financial performance and sustainable, profitable growth.
Position: IT Helpdesk Support
Location: Tulsa, OK 74107
Term: 7 Months
Job Responsibilities:
  • Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.
  • Provides Tier 1 support primarily, and as needed and assigned Tier 2 support
  • Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
  • Receives and coordinates, as needed, all levels of technical questions from users
  • Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
  • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
  • Installs software, hardware, and peripheral components
  • Creates packages for quick install of all applications
  • Maintains desktop hardware and peripherals inventory within the asset management system
  • Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
  • Maintains physical security and logical security accounts for assigned systems
  • Monitors and resolves entry-level issues relating to systems, network, and security
  • Performs entry-level remedial actions to correct problems
  • Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
  • Relocates technical equipment to and from an assigned location
  • Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

Is it a good fit? (requirements):
  • A minimum of a High School Diploma or equivalent is required.
  • A minimum of two years of related work experience is required.
  • Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
  • Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations.
  • Excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
  • Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.