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Help Desk Technician

  • Location: Bedford, 76021
  • Job Type:Permanent

Posted 3 months ago

Our Client in the Bedford, TX area is seeking a Helpdesk Technician to support Help Desk and Project Management responsibilities at their Headquarters Office.

This position requires someone that is organized, diligent, detail oriented and a great communicator. Must have previous professional IT experience. This is an excellent opportunity to grow your IT skill, make a positive impact and directly help the growth and success of the organization.

  • Troubleshoot software and hardware issues via phone, email, remote, and in person
  • Document all cases efficiently in our ticketing system
  • Train users in the use of equipment and software
  • Escalate tickets to appropriate support staff
  • Follow up with end users frequently on all open tickets
  • Report and process users feedback and product requests
  • Perform equipment installations, repairs, moves, and network hook-ups when necessary
  • Setup and install all software required by the user/department
  • Assist users with mobile device setup, including email and WiFi access
  • Install, troubleshoot, and repair Apple devices such as iMacs, MacBooks and MacPros
  • Participate in 24/7 On-Call rotation schedule with other members of the Help Desk team
  • Setup new users, reset passwords, and manage group membership within an Active Directory environment
  • Assist in keeping track of all IT assets via a shared IT inventory system
  • Communicates with vendors to get quotes for new system purchases and repairs
  • Assist in maintaining all Printers/Scanners in the building, including toner supply and level one troubleshooting
  • Work collaboratively with the System and Network Administrators providing all necessary support and feedback.

Required Qualifications:

  • Active Directory skills (required)
  • Office 365 (required)
  • Networking and Hardware troubleshooting steps (required)
  • Sound knowledge of Microsoft Office products on both Mac and Windows
  • Knowledge of standard TCP/IP networking and network troubleshooting
  • Knowledge of users, groups, and how to apply security permissions using them for access to systems, directories, and file shares
  • Understanding of computer Hardware rolls and functions
  • Experience with cloud-based applications such as Trello and Office365.
  • Comfortable installing and performing functions on a network printer/scanner
  • Ability to work in a team environment and present good communication skills
  • Proficient experience working with both Windows 7, 10, and iOS and Mac OS
  • Working knowledge of fundamental operations of Windows, Office, Apple devices, Android
  • No more than 5-6 years of experience
  • Recently updated IT certifications: Comptia A+, Azure, any Microsoft 365 certs and others, or
  • Currently studying in the IT field

Main Skills we are seeking:

  • Proactive person (producer)
  • Planner (shaper)
  • Avid to learn our IT environment (fast learner)
  • Good team player
  • Excellent interaction with users


  • Remote/VPN technology experience preferred
  • Mac (Apple computers) troubleshooting knowledge
  • Azure experience
  • Project management knowledge

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.