Our Client in the Bedford, TX area is seeking a Helpdesk Technician to support Help Desk and Project Management responsibilities at their Headquarters Office.
This position requires someone that is organized, diligent, detail oriented and a great communicator. Must have previous professional IT experience. This is an excellent opportunity to grow your IT skill, make a positive impact and directly help the growth and success of the organization.
Responsibilities:
This position requires someone that is organized, diligent, detail oriented and a great communicator. Must have previous professional IT experience. This is an excellent opportunity to grow your IT skill, make a positive impact and directly help the growth and success of the organization.
Responsibilities:
- Troubleshoot software and hardware issues via phone, email, remote, and in person
- Document all cases efficiently in our ticketing system
- Train users in the use of equipment and software
- Escalate tickets to appropriate support staff
- Follow up with end users frequently on all open tickets
- Report and process users feedback and product requests
- Perform equipment installations, repairs, moves, and network hook-ups when necessary
- Setup and install all software required by the user/department
- Assist users with mobile device setup, including email and WiFi access
- Install, troubleshoot, and repair Apple devices such as iMacs, MacBooks and MacPros
- Participate in 24/7 On-Call rotation schedule with other members of the Help Desk team
- Setup new users, reset passwords, and manage group membership within an Active Directory environment
- Assist in keeping track of all IT assets via a shared IT inventory system
- Communicates with vendors to get quotes for new system purchases and repairs
- Assist in maintaining all Printers/Scanners in the building, including toner supply and level one troubleshooting
- Work collaboratively with the System and Network Administrators providing all necessary support and feedback.
Required Qualifications:
- Active Directory skills (required)
- Office 365 (required)
- Networking and Hardware troubleshooting steps (required)
- Sound knowledge of Microsoft Office products on both Mac and Windows
- Knowledge of standard TCP/IP networking and network troubleshooting
- Knowledge of users, groups, and how to apply security permissions using them for access to systems, directories, and file shares
- Understanding of computer Hardware rolls and functions
- Experience with cloud-based applications such as Trello and Office365.
- Comfortable installing and performing functions on a network printer/scanner
- Ability to work in a team environment and present good communication skills
- Proficient experience working with both Windows 7, 10, and iOS and Mac OS
- Working knowledge of fundamental operations of Windows, Office, Apple devices, Android
- No more than 5-6 years of experience
- Recently updated IT certifications: Comptia A+, Azure, any Microsoft 365 certs and others, or
- Currently studying in the IT field
Main Skills we are seeking:
- Proactive person (producer)
- Planner (shaper)
- Avid to learn our IT environment (fast learner)
- Good team player
- Excellent interaction with users
Preferred:
- Remote/VPN technology experience preferred
- Mac (Apple computers) troubleshooting knowledge
- Azure experience
- Project management knowledge