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Help Desk Technician

  • Location: Foster City, 94403
  • Job Type:Contract

Posted 6 months ago

Role:  Global Help Desk 
Location:  San Mateo, CA - Onsite role
Contract - Potential Contract-to-Hire

Our exciting client is seeking outstanding technicians for their Global Helpdesk team.  This position will function as first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity.

Primary responsibilities:

  • Assist in working on Global Help Desk tickets and projects such as:
  • Configuring Windows and Mac hardware for end-users.
  • Assisting with new hire desk setups, hardware inventory, hardware disposal, inventory updates etc.
  • Other ad-hoc tasks related to our Global Help Desk team’s needs

Your skills and experience:

  • Minimum of 2 years’ experience providing tier 1/2 HelpDesk support in a Corporate environment
  • Experience with Windows 10 and/or OS X and MS Office applications
  • Zest to learn and ramp up on new technologies
  • Ability to rapidly absorb new technologies and have the desire to work in a fast-paced environment
  • Excellent verbal and written communication and interpersonal skills.
  • Collaborative work ethic and a team-player at heart
  • Demonstrated problem solving skills.
  • Have agile, systematic problem-solving approach, coupled with strong interpersonal skills and a sense of ownership and drive

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.