Back to Job Search

Help Desk Technician

  • Location: Foster City, San Mateo, California, 94403
  • Job Type:Contract

Posted about 1 month ago

Role:  Global Help Desk 
Location:  San Mateo, CA - Onsite role
Contract - Potential Contract-to-Hire

Our exciting client is seeking outstanding technicians for their Global Helpdesk team.  This position will function as first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity.

Primary responsibilities:

  • Assist in working on Global Help Desk tickets and projects such as:
  • Configuring Windows and Mac hardware for end-users.
  • Assisting with new hire desk setups, hardware inventory, hardware disposal, inventory updates etc.
  • Other ad-hoc tasks related to our Global Help Desk team’s needs

Your skills and experience:

  • Minimum of 2 years’ experience providing tier 1/2 HelpDesk support in a Corporate environment
  • Experience with Windows 10 and/or OS X and MS Office applications
  • Zest to learn and ramp up on new technologies
  • Ability to rapidly absorb new technologies and have the desire to work in a fast-paced environment
  • Excellent verbal and written communication and interpersonal skills.
  • Collaborative work ethic and a team-player at heart
  • Demonstrated problem solving skills.
  • Have agile, systematic problem-solving approach, coupled with strong interpersonal skills and a sense of ownership and drive