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Help Desk Technician

  • Location: Richmond, VA, 23219
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Help Desk Technician

Location: Richmond, VA 23219

Term: 12 Months

Day-to-Day Responsibilities:

  • Respond to and direct help desk tickets to other technicians for resolution. The department uses an internal application for ticketing. Experience with Remedy or similar ticketing apps is fine.
  • Perform installation and troubleshooting of PC’s, printers, iPhones and software.
  • Daily inspections of server room and data closets.
  • Manage backup tape rotation and cases for offsite pickup.
  • Perform network jack activation for correct VLAN.
  • Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets.

Is this a good fit? (Requirements):

  • 2+ years of experience responding to and directing help desk tickets to other technicians for resolution.
  • 2+ years of experience in installation and troubleshooting of PCs, printers, iPhones and software.
  • 1+ years of experience with daily inspections of server room and data closets.
  • 1+ years of experience in managing backup tape rotation and cases for offsite pickup.
  • 2+ years of experience in performing network jack activation for correct VLAN.
  • Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
  • Experience with weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets.

If this sounds like the perfect fit, apply today!