Back to Job Search

Help Desk Support Technician

  • Location: Louisville-Jefferson County, Kentucky, 40225
  • Job Type:Contract to Hire

Posted about 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Louisville Kentucky 40225
Term: 6 Months Contract to Hire (01/25/2021 to 07/30/2021)

Day-to-Day Responsibilities:
  • Solve a broad range of day-to-day onsite technical issues related to internal laptop and desktop systems, software and network infrastructure
  • Provide superb technical support and customer service to end users and end clients
  • Answer incoming calls from the Customer authorized end-users
  • Resolve issues following Customer provided standard operating procedures
  • Document issue and resolution in Customer provided ticketing system
  • Expedite issues that are unable to be fixed at the help desk
  • Maintain the incoming call announcement
  • Serve as backup to Depot Services Example of supported items:
    • Windows 7
    • TPTP L1 support
      • Email user support
      • Mobile printer support
      • Client Integrated Parts Catalog
      • MS Outlook Anywhere
      • Verizon Connection Software
      • Bluetooth
      • McAfee Antivirus
      • McAfee Drive Encryption
      • Internet Explorer
      • Client Toughbook
      • Laptop Truck Docks
      • Bluetooth Printer
      • GPS Device
      • NewFi Cables
Is this a good fit? (Requirements):
  • 2 - 5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification highly preferred
If this sounds like the perfect fit, Apply Today!