Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Louisville Kentucky 40225
Term: 6 Months Contract to Hire (01/25/2021 to 07/30/2021)

Day-to-Day Responsibilities:

Solve a broad range of day-to-day onsite technical issues related to internal laptop and desktop systems, software and network infrastructure
Provide superb technical support and customer service to end users and end clients
Answer incoming calls from the Customer authorized end-users
Resolve issues following Customer provided standard operating procedures
Document issue and resolution in Customer provided ticketing system
Expedite issues that are unable to be fixed at the help desk
Maintain the incoming call announcement
Serve as backup to Depot Services Example of supported items:
- Windows 7
- TPTP L1 support
  - Email user support
  - Mobile printer support
  - Client Integrated Parts Catalog
  - MS Outlook Anywhere
  - Verizon Connection Software
  - Bluetooth
  - McAfee Antivirus
  - McAfee Drive Encryption
  - Internet Explorer
  - Client Toughbook
  - Laptop Truck Docks
  - Bluetooth Printer
  - GPS Device
  - NewFi Cables

Is this a good fit? (Requirements):

2 - 5 years of related desktop and/or deskside support experience
Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
Excellent customer service skills
A+ Certification highly preferred

If this sounds like the perfect fit, Apply Today!