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Help Desk Support

Posted 12 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Help Desk Support
Location: Louisville Kentucky 40225
Term: 7 Months (03/22/2021 to 10/31/2021)

Day-to-Day Responsibilities:
  • This position will support the scope as outlined below. The resource(s) will take calls from the Customer and will follow Customer processes to resolve the issues.
  • Hardware will be provided and maintained per Customer processes. Help Desk Support Services:
  • Answer incoming calls from the Customer authorized end-users
  • Resolve issues following Customer provided standard operating procedures
  • Document issue and resolution in Customer provided ticketing system
  • Expedite issues that are unable to be fixed at the help desk
  • Maintain the incoming call announcement
  • Serve as backup to Depot Services
  • Example of supported items:
    • Windows 7
    • TPTP L1 support a. Email user support
    • Mobile printer support
    • GE Integrated Parts Catalog d) MS Outlook Anywhere e) Verizon Connection Software
    • Bluetooth
    • McAfee Antivirus
    •  McAfee Drive Encryption
    • Internet Explorer
    • Getac Toughbook
    • Laptop Truck Docks
    • Bluetooth Printer m) GPS Device
    • NewFi Cables
Is this a good fit? (Requirements)
  • Need to bring someone in as soon as possible.
  • Must have IT Experience
If this sounds like the perfect fit, Apply Today!