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Help Desk Support

Posted 13 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Help Desk Support
Location: Tallahassee, Florida 32301
Hourly Rate: $21/hr.
Term: 6 Months Contract to Hire

Day-to-Day Responsibilities:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Activities include recognition, research, isolation, resolution, and follow-up.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
  • May involve use of problem management databases and help desk system.
 
Is it a good fit? (Requirements):
  • May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.