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Help Desk Support

Posted 12 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Help Desk Support
Location: Louisville Kentucky 40225
Hourly Rate: $ 16.5/hr.
Term: 4 Months

Day-to-Day Responsibilities:

  • Answer incoming calls from the Customer authorized end-users
  • Resolve issues following Customer provided standard operating procedures
  • Document issue and resolution in Customer provided ticketing system
  • Expedite issues that are unable to be fixed at the help desk
  • Maintain the incoming call announcement
  • Serve as backup to Depot Services

Is this a good fit? (Requirements):
  • Windows 7 & 10) L1 support. Email user support
  • Mobile printer support
  • GE Integrated Parts Catalog
  • MS Outlook Anywhere
  • Verizon Connection Software
  • Bluetooth
  • McAfee Antivirus
  • McAfee Drive Encryption
  • Internet Explorer
  • Getac Toughbook
  • Laptop Truck Docks
  • Bluetooth Printer
  • GPS Device
  • NewFi Cables