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Help Desk Support

Posted 19 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Help Desk Support
Location: Frankfort KY, 40601
Hourly Rate: $18/hr.
Term: 2 months

Day-to-Day Responsibilities:
  • Provides support to end users on a variety of issues. 
  • Identifies, researches, and resolves technical problems. 
  • Responds to telephone calls, email and personnel requests for technical support. 
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 
  • Relies on instructions and pre-established guidelines to perform the functions of the job. 
  • May involve use of problem management databases and help desk system. 
  • Works under immediate supervision. 
  • Primary job functions do not typically require exercising independent judgment. 

Is it a good fit? (Requirements):
  • May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area. 
  • Help Desk/Service Desk 
  • Customer Service