Back to Job Search

Help Desk Support

  • Location: Denver, Colorado, 80246
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Help Desk Support

Location: Denver, CO 80203, Remote

Term: 3 Months

We are looking for a Help Desk Support Specialist to join our team. 

Responsibilities:

  • Assist end users by responding to telephone calls, email and personnel requests for technical support with Salesforce and Mobile (MobileCaddy) systems
  • Provides support to end users on a variety of issues by diagnosing problems and performing troubleshooting activities
  • Identifies, researches, and resolves technical problems Documents, tracks, and monitors the problem to ensure a timely resolution
  • Documents issues and issue resolution to be used to update programmatic FAQs and user guides
  • Documents, tracks and monitors the problem to facilitate a timely resolution
  • Documents issues and issue resolution to be used to update programmatic FAQs and user guides
  • Assign the incident to the appropriate internal or external Technical Team resource to be worked and tracked to ensure the work is completed.
  • Ensure the issues reported are documented with steps to reproduce, expected outcome, and includes enough detail to easily reproduce, validate, and report to administrator or developer to reach fix or resolution
  • Identify issues/bugs that are duplicates of existing issues and create a relationship with the Parent ticket
  • Assist with maintaining a status on work items as things move from through the bug/issue life cycle 
  • Update internal and external users on the status of their incident/bug requests
Apply to MATRIX today!