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Help Desk Manager

  • Location: Downers Grove, Illinois, 50565
  • Job Type:Permanent

Posted 19 days ago

We have an excellent Direct Hire Help Desk Manager in the Western Suburbs; excellent culture, compensation and client perks!
Please apply today if you have technical hands on Management experience plus:

• 3+ years’ knowledge of multi-unit terminology and business practices
• Thorough understanding of ITIL and experience applying incident, problem, change and asset management principles in a real-world environment
• Experience with service monitoring and supporting capabilities that enhance problem determination, root cause analysis and rapid problem resolution

• Advanced knowledge of Windows operating systems and Office suites. Experience supporting Office 365 applications and licensing