• 4+ years’ management / team leader experience in IT Operations or Help Desk
• 3+ years’ knowledge of multi-unit terminology and business practices
• Good understanding of ITIL and experience applying incident, problem, change and asset management principles in a real-world environment
• Experience with service monitoring and supporting capabilities that enhance problem determination, root cause analysis and rapid problem resolution
• Advanced knowledge of Windows operating systems and Office suites. Experience supporting Office 365 applications and licensing
*MUST BE ABLE TO WORK IN THE US WITHOUT SPONSORSHIP*