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Help Desk Manager

Posted about 2 months ago

We have an excellent Contract to Hire role for a Help Desk Manager in the Western Suburbs, remote for now. Great culture, career opportunity and benefits! Please apply today if you have excellent communication, interpersonal skills and:

• 4+ years’ management / team leader experience in IT Operations or Help Desk
• 3+ years’ knowledge of multi-unit terminology and business practices
• Good understanding of ITIL and experience applying incident, problem, change and asset management principles in a real-world environment
• Experience with service monitoring and supporting capabilities that enhance problem determination, root cause analysis and rapid problem resolution

• Advanced knowledge of Windows operating systems and Office suites. Experience supporting Office 365 applications and licensing

*MUST BE ABLE TO WORK IN THE US WITHOUT SPONSORSHIP*