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Help Desk Analyst

  • Location: Atlanta, Georgia, 30303
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Help Desk Analyst

Location: Atlanta Georgia 30303

Term: 14 months

Day-to-Day Responsibilities:

  • Under general supervision, assist customers tier one issues or forward second tier support issues beyond their subject matter expertise.
  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Is this a good fit? (Requirements):

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
  • 3+ years of experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • 3+ years of experience installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • 3+ years of experience setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • 3+ years of experience monitoring ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.

If this sounds like the perfect fit, apply today!