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Help Desk Analyst

  • Location: ATLANTA, Georgia, 30013
  • Job Type:Contract

Posted 14 days ago

Terrific Contract Opportunity!

Position: Help Desk Analyst

Location: Conyers, GA 30013

Term: 12 months

Day-to-Day Responsibilities:

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Is this a good fit? (Requirements):

  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
  • 3+ years of experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • 3+ years of experience monitoring ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
  • 3+ years of experience setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • 3+ years of experience installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Experience answering user inquiries regarding computer software or hardware operation to resolve problems.

If this sounds like the perfect fit, apply today!