Terrific Contract Opportunity!
Position: Help Desk Analyst
Location: Richardson, Texas
Hourly Rate: $ 26.76/hr.
Term: 6 months
- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
- Errors in judgment may cause short-term impact to co-workers and supervisor.
- Answers and documents all help desk calls related to specific software applications for assigned area.
- Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware.
- Provides end-user support for specific software applications.
- May assist with some hardware issues.
- Creates and terminates new users related to specific software applications.
- Creates and updates user security access.
- Monitors servers and users to ensure that the systems are operational.
- Informs Information Technology Services of any operational problems.
- Conducts system maintenance on network.
- Reviews software literature for any software updates and upgrades.
- Performs other duties as assigned.
- No formal supervisory responsibilities in this position.
- High School diploma, GED, or equivalent work experience.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Requires knowledge of financial terms and principles.
- Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
- Detailed problem analysis.
- Intuitive problem-solving skills.
- Adaptability to a highly-changing environment.