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Help Desk

  • Location: Clive, 50266
  • Salary: 19.42
  • Job Type:Contract

Posted 20 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Phone Helpdesk Support
Location: Clive, Iowa, 50266
Term: 6 months

Day-to-Day Responsibilities:
Is this a good fit? (Requirements):

  • Responsible for performing daily validation of the Application Health by login into the application and performing critical functional checks to ensure that its stable for business users.
  • Responsible for monitoring all scheduled batch jobs and works on fixing in case of failures.
  • Provides and supports the implementation of business solutions.
  • Determines the impact of changes made to existing hardware, software, and schedules.
  • Audits complex critical systems delivery for business processes.
  • Determines the impact of new products and tools implementation across the business and mitigates potential issues.
  • Reduces the impact of application and infrastructure failures on business delivery.

Is this a good fit? (Requirements):

  • 1+ year of experience working with the Information Technology Infrastructure Library (ITIL) demonstrated through work, military or education
  • 1+ year of experience in technology production support (e.g. problem identification, ticket documentation, customer and vendor relations) demonstrated through work, military or education
  • 1+ year of experience using IT tickettracking tools demonstrated through work, military or education

Desired Qualifications:

  • Strong knowledge of Agile methodology

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.