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Heloc Servicing Operations Supervisor

  • Location: Tempe, Colorado, 85282
  • Job Type:Permanent

Posted about 1 month ago

Terrific Full-time Opportunity!

As part of a global bank with a diverse workforce and careful financing practices, our client is uniquely positioned to help solve some of our world’s greatest challenges. Apply to join their team today!

Location: Tempe, AZ  

Type: FTE

Job Description Summary

  • Supervises Home Equity Line of Credit servicing activities and functions. 
  • Ensures balance between growth objectives and credit quality objectives of the Bank. 
  • Detects problems and develops solutions in a proactive manner. 
  • Monitors customer service standards by assisting with operational problem resolution. 
  • Manages employees by setting and assessing performance goals and establishing work schedules/priorities. 
  • Responsible for ensuring that the Bank complies with required laws and regulations.

Required Experience

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
  • Typically requires broad job knowledge of technical or operational practices within assigned discipline
  • Proficient in HELOC Servicing
  • HELOC Fraud Monitoring
  • HELOC Advance Monitoring
  • HELOC Fixed Rate Loan Option
  • HELOC Billing

Essential Job Functions

  • Supervises servicing personnel in the day-to-day functions of Servicing.
  • Keeps informed of trends and developments in changing rules/regulations pertaining to both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD.
  • Administers all servicing functions within the assigned organization. Ensures that all policies and procedures are aligned with corporate goals and initiatives and comply with regulatory guidelines.
  • Ensures that all data is input into the system accurately and timely and that all applications have met regulatory requirements.
  • Assists in the development/implementation of customer service standards. Provides written reports on service standards, including turnaround time.
  • Keeps informed of rules and regulations as they pertain to RESPA, HMDA, Fair Lending Practices and all compliance regulations.
  • Evaluates work flow procedures and implements changes to improve efficiencies. Ensures that all policies and procedures set by business unit are being followed.
  • Creates and maintains follow-up procedures. Responsible for overseeing the training of new Servicing Processors to ensure accurate and consistent work flows are communicated. Provides direct back up for subordinates in servicing.