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Frontend Engineer

  • Location: San Francisco, CA, 94103
  • Job Type:Contract

Posted about 1 month ago

Job Title: Routing and IVR PureCloud Developer
Type: Contract - 6 months
Location: Remote - Seattle, WA/San Francisco, CA

Our client, a vacation rental online marketplace company, is looking for a front end engineer to support delivery of a Contact Center as a Service solution. This individual will collaborate with cross-functional teams to build a next generation solution for our Community Support team.

  • Be the accountable, responsible individual for integrating PureCloud with client's frontend CRM UI, inclusive of both the Embeddable Framework and any features requiring PureCloud's WebSDK.
  • Develop solutions for...agent status changes (aux codes), call controls, agent-initiated transfers, delivery of voice, interactions and media, delivery of digital interactions and rendering of digital channel media, integration with client's manual caller authentication.
  • Coordinate and collaborate with Internal engineering team resources and Product Managers, as well as QA from both partners.
  • Support the Internal engineering team with questions related to PureCloud's frontend integration and WebSDK generally.
  • Experience with React.js
  • In-depth knowledge of JavaScript, and at least some familiarity with ES6+
  • Experience with modern JavaScript libraries and tooling
  • Commanding grasp of fundamental web technologies (HTML, DOM, CSS, etc.)
  • Understanding of data structures and problem solving approaches, and ability to articulate trade offs
  • Awareness of cross-browser compatibility issues and client-side performance considerations
  • Exposure to Genesys PureCloud or similar contact center systems