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Field Tech Support

Posted 14 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement. We are looking for an IT Field service technician to provide hands-on user support in the greater Los Angeles, Malibu, Westlake Village, Santa Barbara, and Los Olivos areas.  20-30% travel is required and must have reliable transportation.

Title:  Field Technical Support
Location:  Westlake Village, CA and surrounding areas 
Type:  Contract-to-hire

If you have great tech skills and equally great customer service/communication skills we want to hear from you!  This is a fantastic opportunity to grow with a dynamic and fun company!  Ideal candidate will possess a strong working knowledge of PC/Mac/iOS/Android platforms and associated software. Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Be proactive and excellent customer service skills are an absolute requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Installs, configures and troubleshoots Windows and MacOS operating systems.
  • Installs, configures and troubleshoots network cards/Wi-Fi network connectivity software.
  • Installs, configures and troubleshoots Microsoft Office 365 and proprietary application software. Installs, configures and troubleshoots PC/Mac hardware and other approved peripherals.
  • Assists Network Engineers in reporting and debugging network issues as required.
  • Setup and/or moving of PC/Mac workstations or laptops within an office or relocate as needed
  • Configures and troubleshoots network printers and printing on client computers.
  • Resolve issues in a timely manner and track all work in Service Now
  • Ensure customer satisfaction with every interaction.
  • Keeps customer informed of issues and provides update in status in ticket tracking system.
  • Performs special projects as requested by supervisor.
  • Escalates issues as necessary to other groups within the IT organization.
  • May be required to travel overnight.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Basic understanding of networking and TCP protocol
  • Ability to install &troubleshoot operating system software
  • Ability to install hardware, peripherals and resolve hardware conflicts
  • Ability to provide support via telephone to end-users
  • Ability to work independently
  • Ability to handle multiple priorities and possess a high degree of flexibility
  • Ability to take initiative and work well under pressure
  • Strong interpersonal and communication skills
  • Strong team player attitude essential
  • Strong Time Management skills
  • Strong problem-solving skills
  • Strong written and verbal communication skills.

EDUCATION and/or EXPERIENCE
Required:

  • Windows and MacOS (installation and troubleshoot)
  • Microsoft Office (installation and troubleshoot)
  • 2 years desktop and Internet access support experience
  • Strong knowledge in all Microsoft Products including (Office, Office365 applications, Teams, Sharepoint, and Yammer)
  • Basic network and server administration knowledge.
  • Active Directory and OKTA knowledge


Preferred:

  • 3+ years desktop support experience
  • Experience with MAC OS and Apple i-products
  • MCSA and/or CNA, or 2 years experience as technical support person in a network environment.
  • Windows MCP or 2 years equivalent experience.


CERTIFICATES, LICENSES, REGISTRATIONS

  • MCSA or MCSE, A+, or equivalent work experience.


 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.