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Field Support Technician

  • Location: Aurora, Colorado, 80011
  • Salary: 23.23
  • Job Type:Contract

Posted 5 days ago

Terrific Contract Opportunity!

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Position: Field Support Technician

Location: Aurora Colorado 80011

Term: 6 months

Day-to-Day Responsibilities:

  • Sole on site IT support, personally taking full responsibility for all technology at their auction(s).
  • Work without direct supervision.
  • Travel expectation: Up to 20% and on occasion with short notice.
  • Sale Day Support – teams required to report 2 hours prior to every sale. Some sites have night, weekend, or holiday sales.  Technician is required to be available.
  • Pre-Sale Checklist
  • Sale Day Checklist – begins between 6am – 7am at most locations
  • Make quick decisions to resolve issues that impact the sale.  Use creativity to find work-arounds to restore sale day critical processes.
  • Lexmark Laser Printer Repairs (~600 incidents per month submitted nationally)
  • Field Technician will be required to become Lexmark Certified after passing a series of exams.
  • Field Technician will be expected to repair all Lexmark printers.
  • These repairs can be extensive sometimes requiring a few hours of disassembly.
  • Technology Point of Contact for “troubleshooting” from teams such as Network Engineering, Infrastructure, Application Support, Telecom, etc. for triage and troubleshooting especially for Severity 1 issues.
  • Teams are required to work after hours or weekends to prevent production interruptions to swap out equipment for these teams.
  • Create technical documentation to be published and shared in the Service Now knowledgebase.

Is this a good fit? (Requirements):

  • 3-5 years of Service and Support experience.
  • Lexmark Certification required within 180 days of employment.
  • Strong problem solving and communication skills required. 
  • Ability to manage relationships while being consistent and providing quality.
  • Must also have functional and technical expertise, show initiative, be customer focused, and work well in teams.
  • Must be able to independently prioritize daily workload.

Even better if you have:

  • B.S. Degree in computer science or related field.
  • MCSE, A+, CCNP, CCNA, or MCP certifications.

If this sounds like the perfect fit, apply today!