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Field Service Technician

Posted 15 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Field Service Technician
Location: Chesapeake, VA 23322
Term: 3 Months Contract to Hire  (11/02/2020 to 01/30/2021)

Work Schedule: 8 AM and 10 PM with on call rotation that would cover being available for 7x24 hour on call rotations.

Day-to-Day Responsibilities:
  • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)
  • Technician will travel to each client’s location
  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
  • Works under general supervision
  • Be able to follow process documentation is required for every call.
Is this a good fit? (Requirements):
  • 5 years plus supporting Desktops, Laptops and Printers.
  • 5 years plus with customer service experience
  • Field Tech break fix experience 
  • Willingness and ability to follow the processes.
  • Reliable Transportation (This is a driving position – reimbursed accordingly)
  • Able to work weekends, staggered or late shifts possibly including evenings and/or weekends.
  • Personable as they will be interacting with a wide range of users and environments
  • Can work on a ladder of lift and are able to lift up to 50lbs.
  • Candidate needs to be a self starter and can manage their time to maximize efficiencies.
  • Able to work from a bent, crouched, or kneeled position
  • Smartphone with teethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
  • Laptop
  • Basic Hand Tools
  • Possess a valid driver’s license
Even better, if you have:
  • CompTIA A+
  • OEM Printer Warranty Certifications
  • OEM Laptop/Desktop Warranty Certifications
  • Server experience would be a bonus
  • Router experience using a console cable and emulator software
If this sounds like the perfect fit, Apply Today!