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Federal Cloud Service Governance Manager - Remote

  • Location: Lincolnshire, Lake, Illinois, 60069
  • Salary: 135000.0
  • Job Type:Permanent

Posted about 1 month ago

MATRIX has partnered with a premier client in filling multiple full time employee positions where you can work 100% REMOTELY.  These positions are all due to rapid growth. This is a great opportunity to expand your career and work with a well known company and look towards career growth.

Are you a Cloud Service Management professional experienced with ITIL & ITSM??  Are you extremely collaborative and enjoy working with your teammates?  Are you looking for your next long term career opportunity? This position may be for you!!!

TITLE:  Federal Cloud Service Governance Manager

The Federal Cloud Service Management Manager is responsible for overseeing the ITIL/ITOM processes for the federal cloud environment and ensuring adherence to defined change/problem/incident processes.  As well as overseeing the vulnerability assessment, tracking remediation with service owners and communicating findings to clients.

Key responsibilities will be to help develop, improve and deliver vulnerability and ITIL process management. The individual in the role should expect to work with our key client as well as our vendors to implement and improve ITIL process delivery along with identify opportunities for process improvement leveraging Service Now and other Cloud native tools. 



  • Responsible for working with the appropriate resources to identify and communicate process ownership for implementing defined ITIL processes around change, incident and problem management.  Help support the knowledge transfer and transition of management to the respective individuals or groups. 

  • Responsible for ensuring the current ITIL processes are properly implemented by working with existing process owners to provide guidance and insight into process expectations and provide constructive and actionable feedback. 

  • The Service Management Manager will act with support of the rest of the organizations support and participation, as the process owner, to review, define and execute the process activities.  This will also include training and educating the IT and supporting business teams of the process expectations and methodology to ensure that all intended support personnel understand, implement and adhere to process and policies. 

  • Responsible for leading vulnerability management. Including tracking, analysis, and remediation plans for system vulnerabilities. Work with the Security team to monitor accurate scans, report on vulnerabilities, creation and closure of security findings.

  • Produce required reports as dictated by contract requirements on all applicable areas of governance, compliance, risk, and vulnerability management as they pertain to Federal Cloud environment

  • Track, manage, and communicate vulnerabilities to appropriate teams and contacts for remediation.

  • Present security metrics, such as vulnerability management, hardening and patching, and project progression when required.

  • Participate in Incident Manager activities, assisting with the Incident Response process, acting as a incident manager and on-call at times based on a defined schedule to support service disruptions and degradation. 

Required Qualifications: 

  • 5-10 years experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement 

  • Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience 

  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate 

  • Demonstrated project execution skills and experience working directly with IT and business users 

  • Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow

  • Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement 

  • Well-versed with working with service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities 

  • Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems. 

  • Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations. 

  • Knowledge of auditing process for various entities, including NIST, SOC, SOC2, HIPAA, PCI, and other government regulations

  • Background in tracking security findings and cases preferred

  • Knowledge of Nessus or similar scanning tool for determining vulnerabilities in cloud environment

  • Knowledge of JIRA and agile project deliver processes preferred

  • Requires strong verbal and written communication and the ability to interface with leadership, clients and engineers.

  • Strong leadership skills in driving engagement, adoption and change for processes and technology 

  • Demonstrated track record of managing and leading high-performance teams toward the successful attainment of challenging goals. 


Work Conditions

  • Will be required to respond to 24x7 escalations 

  • Will be required to undertake security vetting.

  • Positively react to change as the Company evolves and the needs of the environment change.

  • Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.