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GIS Support Specialist

  • Location: Atlanta, Georgia, 30308
  • Job Type:Contract

Posted about 2 months ago

Terrific Contract Opportunity!

Position: Esri ArcGIS IT Support Specialist

Location: Atlanta Georgia 30308

Term: 3 Months

Day-to-Day Responsibilities:

  • Acts as 1st line of GIS technical support for the department.
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.
  • Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies customer issues to obtain necessary information.
  • Provides accurate feedback on technical problems, next steps, and solutions.
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.
  • Creates, updates, and resolves work request tickets; updates work time log; provides status/progress reports.
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.
  • Develops, updates, or maintains system/technical documentation as needed.
  • Connects customers to training and other resources to assist them in using the system.
  • Assists in application validation after system updates/upgrades.
  • Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation.
  • Assists in implementing ArcGIS solutions.
  • Performs a variety of special projects and assignments and provides on-call support as needed.
  • Develops the department’s GIS User Group, resources, training materials, and website.
  • Follows department IT policies, procedures, guidelines and standards.

Is this a good fit? (Requirements):

  • Bachelor’s degree in geography, GIS, environmental science, computer science, information systems, or related field.
  • 2+ years of knowledge and experience with Esri ArcGIS software.
  • 2+ years of experience and knowledge of geospatial and mapping concepts such as GPS, mapping, data editing, spatial analysis, metadata, etc.
  • Excellent communication, interpersonal, collaboration, and teamwork skills.
  • Able to isolate, reproduce, and troubleshoot technical issues.                   
  • Positive, professional, independent, self-starter, with good organization skills.
  • Passion to provide excellent customer service and build effective customer relationships.
  • Able to use judgement and think before acting.

Even better if you have:

  • Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS training/certifications.
  • Experience with ArcGIS Online or related mobile applications.
  • 1+ year of IT application support or hardware/software troubleshooting experience.
  • 1+ year experience of Windows 10.
  • Experience working with shapefiles, geodatabases, or any other database experience.

If this sounds like the perfect fit, apply today!