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Epic Analyst

Posted 28 days ago

Contract to Hire Opportunity with a FULL suite of benefits!

Come work for an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services on an overall mission to heal, discover and educate for longer, healthier lives.

Position: Epic Analyst
Location: Minneapolis, Minnesota, MUST live/work in one of these states: WI, MN, IA, TX
Term: 3 months Contract to Hire

Day-to-Day Responsibilities:

The Application Support Analyst is responsible for providing Level 2 incident support of applications. They coordinate issues that arise for their application area and must be knowledgeable about the organization's policies, procedures, and business operations.  In coordination with other staff, time, and exposure, mature specific application, and technology knowledge to contribute to the effectiveness of the team.

This is a support role, not a build analyst. 

Experience in at least one or more of these modules: ClinDoc, ambulatory, optime, asap, or orders. ProVation is helpful but they will train if the person doesn't have it. 

Primary responsibilities include:

  • Promote continuous improvement of standardized methods and procedures, using PDCA thinking.
  • Follow standardized methods and procedures to efficiently gather detail of issues, analyze, document, manage, and resolve incidents.
  • Provide patient and user centric customer service, acting as liaison to increase visibility and communication of incidents and resolutions between end users, third parties, and other IT partners.
  • Enhance business perception and satisfaction through professional approach to communication and aid in navigating ITIL processes: 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management.
  • Perform comprehensive analysis of reported issues associated with applications, while evaluating against current system capabilities.
  • Provide in-depth application optimization and personalization while seeking solutions to resolve reported issues.
  • Implement fixes to system within appropriate service level based on stated incident priority.
  • Respond to inquiries and issues in a timely manner.
  • Participate in planned Quality Assurance audits.
  • Advance knowledge in assigned applications and mature understanding of how the applications are used in business workflows.   
  • Utilize expertise within the application, including processes, tools and best practices to execute independent complex problem solving.  Expand and maintain application expertise and identify and pursue areas for development and training.
  • Provide production support to end-user and technical operations staff as required.  Research and provide detailed documentation of application issues/problems within areas of responsibility, resolve issues and recommend innovative solutions to prevent recurrence.
  • Take responsibility for learning how new functionality in releases/upgrades is used, awareness of software updates and change schedule. Provide implementation/production support as required.
  • Support multiple concurrent complex work efforts, educates and guides other team members, and works with minimal supervision in support of team initiatives.
  • Provide ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
  • Participate in after-hours support as determined by IT Leadership.
  • Patient Centered: Provide services centered on the needs and safety of our patients and families.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.