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Process Analyst

  • Location: Charlotte, 28262
  • Salary: 44.0
  • Job Type:Contract

Posted 18 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Process Analyst
Location: Charlotte, NC preferred
Term: 12 months

Day-to-Day Responsibilities:

  • Define the EREP (Enterprise Regulatory Engagement Platform) user support processes, associated cross-functional roles and responsibilities, SLAs and metrics
  • Monitor performance of the user support process to ensure that it is meeting expectations; identify and implement improvements as needed
  • Assist with user on-boarding/off-boarding, EREP access, and CSI controls 
  • Define platform performance metrics and monitor / report to stakeholders 
  • Partner with Enterprise Information Technology to coordinate maintenance and planned outages
  • Assist with user help, issue communication/remediation, and solution support

Is this a good fit? (Requirements):

  • 5+ years of process management experience experience with process mapping tools
  • User support
  • Proficiency with MS Visio (or another process mapping tools)
  • Experience helping new users with a new application - approx. 100 users and will do some L1 support.
  • experience working on KPI and process improvement
  • MS Office Tools
  • Jira Application and Jira Service Desk or a ticketing system.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.