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Chargeback Specialist

  • Location: Plano, Texas, 75024
  • Job Type:Contract

Posted 6 days ago

Terrific 12+ month contract opportunity in Plano, Texas for a Chargeback Specialist. Primary role is to research, organize, and dispute chargebacks/short pays within company eCommerce. Will assess chargebacks within vendor central, work with the Specialist, and reduce overall chargebacks by 30%. This person will be the singular point of contact to the Specialist for specific BU fines/fees.
Day-to-Day Responsibilities:
  • Weekly connect with Specialist to review chargeback themes, findings, and next steps.
  • Maintain YTD chargeback file and action plan tracker for the BU.
  • Work with BU team to pull necessary information (ECG files, non PLCI POD’s, invoices, sales catalogs, etc.).
  • Singular contact for SC and Sales regarding BU chargebacks/fines/fees.
  • Partner with VOLT contact to understand upcoming changes to chargebacks.
  • Work with VOLT contact to root cause why disputes are not being accepted.
  • Thoroughly understand and be able to articulate chargeback policies.
  • Ad Hoc as Needed.
  • Bachelor’s Degree in Supply Chain/ Engineering/Management Systems etc.
  • Proficient in MS Office.
  • Excel Knowledge of Pivot Tables Functionality and Experience.
  • Excel Macro Building Experience.
If this sounds like the perfect fit, Apply Today!