Back to Job Search

Dispatcher/Call Center

Posted 16 days ago

  • Job Ref: 188371

Seeking a Dispatcher with high call volume experience to work in the St. Louis operation.  In this position you will be responsible for dispatching emergency and non-emergency orders to operations personnel in a prompt and efficient manner. Shift hours are fluid but currently targeting 7:30am - 3;30pm and/or 3:30p -11:30p and every other weekend as needed.

Duties and Responsibilities

  • Receive and respond to a variety of emergency and non-emergency calls in such a way to facilitate the shortest possible response time.
  • Provide gas safe policy instructions on emergency calls.
  • Monitor and operate a virtual phone application.
  • Ask vital questions to gain a clear understanding of the caller’s situation as to resolve the issue, provide information and dispatcher emergency services.
  • Utilize effective written and verbal communication skills to relay pertinent information to emergency services by way of phone and special instructions on field activities.
  • Notify various operations departments of specific situations in accordance with a Central Dispatching Notification schedule.
  • Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and Supervisors.
  • Work spike meter reading report.
  • Use sound judgment and decision-making skills to evaluate situations, establish priorities, and obtain efficient, safe and quality resolutions.
  • All other duties as assigned

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines
  • Ability to work as part of a team and display a positive attitude for this dynamic environment
  • Ability to demonstrate flexibility and operate as a team player to meet shared goals.

Required Education: (may include certifications, licenses and registrations)

  • High school diploma/GED
  • Bachelor’s degree preferred

Required knowledge, skill and abilities:

  • High call volume experience
  • Previous dispatching experience preferred
  • Experience with Viryanet ServiceHub or G4 preferred
  • Experience with CC&B preferred

Physical demands, work environment and work schedule:

  • Normal Office Work Environment with varied work hours including rotating weekend hours

This contract to permanent position comes with a full suite of benefits. The position is downtown so parking is not free and you will have to walk a ways to the office.