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Dispatch Specialist

  • Location: Seattle, 98121
  • Job Type:Contract

Posted about 1 month ago

Position: Dispatch Specialist
Location: Seattle, WA 98121
Term: 6 months
Day-to-Day Responsibilities:
  • The Real Estate Help Desk is the real estate single point of contact for the company’s employees. The 24/7 operation provides the following services:
o Monitors critical network and environmental alarms per weekly schedule.
o Monitors online form submittals per weekly schedule.
o Handles emergency calls relating to facilities and coordinates with local law and fire departments.
o Receives trouble calls relating to the company’s land, facilities, or environment.
o Creates and assigns work orders, dispatches the company’s personnel, contractors, or outside facility management companies.
o Conducts customer satisfaction surveys for Facility Management.
o Filters house services, furniture and move related calls to the appropriate corporate partner.
o Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
o Performs other CRE related functions as assigned by Supervisor.
  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
  • Acquires skills through a combination of formal training and considerable on-the- job experience.
  • May serve as lead and/or primary technical resource within department or work area.
Is this a good fit? (Requirements):
  • High School, GED or equivalent education and relevant experience.
  • 2 to 4 years of related work experience.
  • Strong, responsive customer service skills.
  • Good telephone skills – Clear, understandable speaking voice.
  • Ability to stay calm and work well in high-pressure situations.
  • Good PC skills.
  • Good decision-making ability.
  • Strong organizational skills.
  • Ability to learn complex processes.
  • Minimum typing requirement - 60 wpm.
  • Ability to multi-task.
  • Ability to work required shifts.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

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