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Dispatch Specialist

  • Location: La Crosse, Wisconsin, 54601
  • Salary: 14.67
  • Job Type:Contract

Posted 30 days ago

  • Job Ref: 202418

Terrific Long-Term Contract Opportunity with a FULL suite of benefits!

Join the team at this Fortune 500 communications provider that's been around for nearly a century and be part of a mission to improve people's lives by connecting them to the power of the digital world.

Position: Dispatch Specialist I
Location: La Crosse, WI, 54601
Hourly Rate: $ 14.67/hr.
Term: 8 months
Day-to-Day Responsibilities:
*Max Bill Rate: $17.70
**Role is currently remote based, however will be required to be on-site once we are cleared to return to the office.

Utilize systems to monitor workflow and load the work to qualified technicians. Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes. Communicate with technicians and/or other departmental employees to resolve force availability imbalances. Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 3+ years of related experience is a nice to have but not required as we do on the job training.